Frequently Asked Questions

What are Safari Ltd's hours of operation?
  • Monday - Friday: 8:00 AM to 4:00 PM EST
  • Saturday & Sunday: CLOSED

 

Can I expedite my order?

Unfortunately, at this time we do not offer expedited shipping.

 

What is the Bernie Bucks Rewards Program? 

Do you have questions regarding our Bernie Bucks Loyalty Program? All Bernie Bucks FAQs can be found here.

 

Can you send me a physical catalog?

Absolutely! We happily provide physical catalogs for our customers. Here is the link to add a catalog to your next order.

 Can I cancel my order before it ships?

 

Our system begins processing orders minutes after they are placed, so you will have to be as fast as a cheetah to cancel it in time.

Can I edit my order after it has been placed?

Once an order has been placed it cannot be edited. We are not able to update quantities, add or remove items, or update the shipping address.

Please review your purchase before submitting your order to ensure billing/shipping address and quantities ordered are correct.

 

When will my order ship?

Safari Ltd’s dedicated Customer Care team works hard to process orders, so any order placed before 12pm EST is usually processed within 5-7 business days after we receive it. Please be aware, we are can experiencing a stampede of new orders, specially during holiday seasons, so you may experience some delay as we work hard to get all of our shipments out! For more about processing times, and to check the status of your order, please head on over to our Shipping & Handling page!

 

What do I do if there is a problem with my order?

Safari Ltd aims to exceed expectations. If you have an issue with a recently placed order, please review below:

  • Follow our Returns Policy for any order issues.
  • If an order is rejected without following the Returns Policy, your payment may not be refunded.

 

I'm local! Can I pick up my order in person from your warehouse?

Unfortunately, you cannot pickup from our Safari Ltd. headquarters but we do have two amazing toy stores located in Jacksonville, Fl that you can shop at called ToyTopia! ToyTopia locations include:

  • Nocatee - 355 Pine Lake Dr Ste. D103, 32081
  • Silverleaf - 70 Silver Forest Dr. Suite 111, 32092
  • St. Augustine - 300 S. Ponce De Leon Blvd, 32084
  • Jacksonville Beach - Coming Soon 
  • More information on our toy stores can be found here. 

 

How do I become a Safari Ltd® Retailer?

Please click here to create your account and join Safari Ltd® as a retailer.


Is there an order minimum for thesafariltd.com?

Please note that the minimum order is $25 to complete checkout. 


How can I get free shipping on my order? 

All retail orders that are $100 and up with a U.S. shipping address receive free shipping! Orders under $100 receive a flat rate shipping and handling cost of $10.00. Shipping to Canada uses calculated FedEx rates at checkout. Shipping to other international addresses is currently not available.


What are the age recommendations for Safari Ltd® figurines?

We have a wide range of age appropriate toys, we sell products for all ages from infants to adults. Please check the induvial item for age specifics.


How do I contact Safari Ltd®?

To contact us, please click here.

 

Oh no! One of my TOOB® figurines has gone missing! Can I order an individual figurine from a TOOB® to replace it?

Our TOOB® figurines cannot be purchased individually as each is unique to their set.

 

How do I find a retired figurine?

If you cannot find a particular figurine in our online store, then the figurine has been retired. You may want to contact your local retailers or search a marketplace like eBay to try and find the retired figurine.

 

What scale are Safari Ltd figures in?

We do list the scale for our Wild Wildlife and Incredible Creatures lines, but Safari Ltd figures are not specifically scaled with each other. Please view item details for specific size info

While our toys are not made to scale, many of our collections are generally compatible based on size.

In general, our Wild Wildlife and Incredible Creatures tend to be larger figurines.

Our Wild Safari figures are in the medium range and can be displayed together.

On the smaller end are our TOOBS,  which are usually 2-3 inches long, and our Good Luck Minis, which are typically about an inch long.

You can always check our sizing chart for more information.

 

How can I share my product suggestions?

We encourage your suggestions on new products. We will add your suggestion to the inspiration list. Please click here to check out our design process and submit your own suggestions.


What does Safari Ltd® do with my contact information?

Safari Ltd® will never sell or share your contact information. For a complete overview of our Privacy Policy, please click here.


Does Safari Ltd® safety test their products?

Safari Ltd® is proud to announce that all our products are phthalate and lead free. What are Phthalates? Phthalates are softening agents added to PVC that can be harmful to children. Our products are also in compliance with the new safety requirements put forth by the CPSIA on August 14, 2008.


What are Safari Ltd items made of?

Our items are made from a durable and strong plastic material that is safety and chemical tested, and chosen depending on the specific requirements of each toy. Many of our products are made from PVC (polyvinyl chloride), flexible TPE (thermoplastic elastomer), or ABS (acrylonitrile butadiene styrene), a more rigid material. Safari Ltd toys do not contain latex.

In addition to rigorous safety testing to ensure our toys are free of harmful chemicals, our material partners are subject to strict quality and safety controls to ensure our toys are safe and durable enough to last a lifetime!

 

What can I do to keep my Safari Ltd®  toys looking like new?

Our products are made of ultra-durable plastic materials, but they are not invincible! 

Storing your figurines properly will help prolong their lifespan for years to come. Ideally, all of our toys would find homes in toy chests, closets, or other storage spaces that are cool, dry, and tucked away from the elements. This will ensure that their colors stay vibrant and that they do not become warped or damaged.

Safari Ltd® animal figures and collectibles will also thrive being displayed indoors on desks, shelves, or other cool, dry locations.


What is the best way to clean Safari Ltd® toys?

Our toys are made of durable, flexible, non-toxic materials that can be hand-washed with a clean sponge or cloth, dish soap, and water. After rinsing, allow the toy to air-dry or gently wipe it down with a cloth towel—it should be good as new!

  • For a deeper cleaning, you can place our figurines securely in the top rack of your dishwasher. Remember to opt out of heat drying!
  • In order to avoid damaging the paint on the product, please avoid using abrasive soaps, sponges, or other cleaning tools.
  • Excess paint marks or light scuffs can be removed from white products with a Magic Eraser.

HELP! My favorite animal toy is warped. What can I do?

Luckily, our figures are made with pliable plastics, meaning that they can be bent back into shape! You can correct almost any of our figurines by using your hands to gently reshape the bent pieces. They should return to their original state in no time.


What do I do if I received a damaged or defective item?

Oh no! that’s terrible news, but don’t worry, we got your back.

If your toy arrives broken, damaged or defective, Bernie and our Customer Care gang will work to make it right for you.

Simply contact us, please include a picture of the damaged items and include as much info as possible (order number, name, batch code, etc)

Batch codes are located either under the tummy, tail or foot. On TOOBS, it can be found stamped into the label on the package, just above the barcode.

The more info provided, the quicker we can get it fixed! It will also help us to prevent future issues for others.

 

Has Safari Ltd® gone "Green"?

Safari Ltd® supports ecologically sound practices that encourage sustainability. We believe that every business and household can contribute to the slowing down of global warming.

At Safari Ltd® we engage in green business practices by:

  • Providing educational information about the fragility of the earth's ecosystems and endangered wildlife.
  • Using recycled paper whenever possible to prevent useless destruction of our forests.
  • Minimizing the use of paper by maintaining digital files.
  • Recycling all plastics, cans and paper.
  • Shutting off lights when not in use.
  • Reducing excessive packaging to save trees.
  • Supplying company recycled water bottles to minimize waste when staying hydrated.

Where can I find products in my country?

Safari Ltd® is proud to have a world-wide network of stocking International resellers. 

Click here to see our list of International resellers. If you still need help in finding the best International resellers for you, please contact us here.


What items are available from your International Partners?

Our International Partners carry a wide variety of Safari Ltd items. The best way to find out what each distribution partner carries is to reach out to them directly. You can find a list of our partners, and their contact info, on our International Retailers page!

 

Disclaimers

Actual products may differ slightly from photos in some cases as inventory is updated & Safari Ltd. has no control over other third party brand product updates.